Frequently asked questions

AutoCatch is a bot that automatically monitors ride offers and auto-accepts the ones matching your filter rules.

It accepts matching rides in under 300 milliseconds — typically before other drivers even see the offer appear.

No. AutoCatch runs independently in the cloud. You don't need to keep any app open.

Yes. 'Bot', 'grabber', and 'automation' all describe the same thing — it grabs rides automatically based on your rules.

Price floor, maximum pickup distance, allowed pickup/drop-off zones, vehicle class, active hours, blackout windows, and no-go areas.

Yes. Changes take effect immediately without requiring a restart.

Yes. It honors the active hours, off days, and blackout windows you set.

No. Conflict detection checks your existing accepted rides before accepting a new one.

AutoCatch is an independent tool — it is not an official Transfeero product and is not affiliated with Transfeero. It securely signs in to your account on your behalf, using the same access you already have, to watch for ride offers and accept the ones matching your rules. You stay in full control and can disconnect at any time.

No. There is nothing to install — no browser extension, and no cookies taken from your browser. AutoCatch runs entirely in the cloud; you just set your rules in the dashboard and it does the rest.

If your account needs a one-time code to sign in, AutoCatch prompts you to enter it during connection. Your codes are used only to complete that sign-in and are never stored.

AutoCatch never guesses passwords or hammers the login. If the platform issues a challenge or your session needs re-authentication, it pauses that account and notifies you so you can complete it — then you reconnect in a couple of clicks.

Keeping the connection working is our job, not yours. AutoCatch is a managed service with continuous monitoring, so when the platform changes our team is alerted and pushes an update — you don't have to touch anything.

We'll be straight with you: any automation on a platform we don't control carries some inherent risk — Transfeero sets its own rules and can change them. AutoCatch is built to minimize that. It only ever acts inside your own account and your own rules, paces acceptances to stay natural, never shares your login, and pauses the moment the platform issues a challenge. You can also run Simulate or Dry-run mode to test your setup safely before anything is booked for real — and disconnect at any time.

We target 99.9% uptime with automatic failover, external uptime checks, and continuous error and performance monitoring. The bot runs on hardened cloud servers, not on your device.

Each account stays authenticated around the clock. If a session ever needs refreshing, AutoCatch re-establishes it automatically and resumes — including after a server restart — so you are not logging in every day or losing time to dropped connections.

Yes. AutoCatch supports multiple accounts, each in its own fully isolated session with separate rules and logs — there is no cross-account access. Billing is per account.

Every account runs in its own sealed session with its own rules, token, and activity log. There is no shared state and no cross-account access — which is what makes AutoCatch safe to run across a whole fleet.

Yes. Every account has an activity log recording each ride monitored, evaluated, accepted, or skipped — and which of your rules matched. The moment a ride is caught it is also pushed to your Telegram with the payout, vehicle, pickup, and time.

Yes. AutoCatch never stores your Transfeero password — after you connect, it keeps only an encrypted access token (AES-256-GCM at rest, TLS 1.3 in transit).

Your Transfeero password is never stored. When you connect, AutoCatch keeps only an encrypted access token (AES-256-GCM) that maintains your session — it is never returned to your browser, is isolated per account, and can be revoked anytime from your dashboard.

No. We do not store, process, or have access to any card details.

Only people you give your AutoCatch login to can access your dashboard. Your connected Transfeero accounts are never exposed to other AutoCatch users, and each account's data is isolated.

Yes. You can disconnect your account at any time from your dashboard.

Yes — 7 full days with all features, no credit card required.

Not by count — but during the trial catches are simulated, so the bot logs exactly what it would accept without booking anything on Transfeero. It's a risk-free way to confirm your rules before going live.

Absolutely. No lock-in and no cancellation fees.

Cancelling stops all future charges. Your plan stays active until the end of the billing period you've already paid for, then it simply doesn't renew. See the Refund & Cancellation Policy.

Because each connected Transfeero account is a separate, fully isolated operation with its own filters, session, and logs. Per-account billing means you pay only for the accounts you actually run — a 2-car fleet doesn't subsidise a 5-car one.

€149 per connected account/month, per platform. Running both Transfeero and Blacklane? The Both-Platforms bundle covers both for €269/driver (vs €298 separately). Every account includes every feature, unlimited catches, and priority support — nothing is locked or metered.

Yes. Each connected account runs independently with its own filters and schedule, so you can dedicate an account to a vehicle class, a route type, or a team.

Yes. Each account has its own rules and is judged in the ride's own local timezone, so accounts in different cities or countries work side by side.

AutoCatch runs in the cloud, not on your device — so your own internet dropping doesn't stop it. It keeps watching and catching from our servers regardless of whether your phone or laptop is online.

Sessions are designed to survive restarts: after a deploy or restart, running bots are rehydrated and reconnect automatically, picking up where they left off.