Refund & Cancellation Policy
Cancel anytime, no cancellation fees. Here's exactly how billing, cancellations, and refunds work.
Last updated: 22 September 2026
We want the decision to try AutoCatch to be easy and low-risk. That's why every account starts with a free trial, and why you can cancel at any time without penalty.
Free trial
New accounts get a 7-day free trial with full features and no credit card required. During the trial, catches are simulated and nothing is booked on the platform, so you can evaluate AutoCatch before paying anything.
Cancel anytime
- •You can cancel your subscription at any time from your dashboard or by emailing us.
- •There are no cancellation fees and no lock-in.
- •Cancelling stops all future charges. Your plan stays active until the end of the billing period you've already paid for, then does not renew.
Refunds
All purchases are final and non-refundable. Because a free 7-day trial lets you fully evaluate the Service before paying anything, and subscriptions provide immediate, ongoing access, subscription fees are not refundable once a billing period has started. Cancelling ensures you are not charged again, but does not refund the current period.
The only exception is a genuine billing mistake on our side — for example, a duplicate charge or a charge after you cancelled. If that happens, contact us and we will correct it.
What we don't refund
- •Any purchase or billing period once it has started — all sales are final.
- •Account actions by the platform — if your Transfeero account is restricted, suspended, or banned as a result of using automation, this does not qualify for a refund. Automation carries inherent risk, which you acknowledge before using the bot.
- •Unused time in a billing period after you cancel.
- •Outcomes tied to the connected platform's own decisions (for example, changes it makes, session limits it imposes, or rides it does not offer).
- •Dissatisfaction with earnings — results depend on many factors outside our control, and the free trial is provided precisely so you can assess fit first.
Your statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law, including any statutory right of withdrawal. Where such rights apply, they take precedence over this policy.
How to cancel or request a refund
Cancel from your dashboard, or email contactus@autocatch.co and we'll help. For refund requests, include the email on your account and a short description of the issue — we aim to respond within 24 hours.